Saturday August 23, 2008 at 18:14
On behalf of all of us here at United, I want to express my sincere apologies for the experience you had on Flight 158 on August 22, 2008.
At United, we take pride in being a reliable part of your travel plans. Your satisfaction and business mean a great deal to me, I would like to invite you to visit the following website to select a token of our appreciation.
http://www.united.com/appreciation
Please have your flight information handy when you visit the site. Family members who traveled together using the same email address should access the site individually.
Thank you for your time. Your satisfaction is important to us and we look forward to serving you better in the near future.
Sincerely,
Keith Fisher
United Airlines
Customer Relations
